Correspondence Management


Create a real-time, single view of all customer interactions that enables your team to deliver customer service excellence.

 

As customers increasingly use a mix of channels to communicate with your business, managing their interactions consistently can be a significant challenge.

It's why we created RAPid Correspondence Management, a user-friendly tool that helps you consolidate letters, social media, billing, emails and more to create a single view of your customers.

With automated workflows that prioritise complaints and flag opportunities at key moments in the customer lifecycle, your team will be able to reduce resolution times, improve customer satisfaction levels and effortlessly maintain compliance with an audit record of all customer interactions.

 

Create a single view of all customer interactions with automated workflows to prioritise complaints and act on key moments in the customer lifecycle. Real-time dashboards allow you to react quickly and deliver customer service excellence.